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Date Title
Starts:
Oct 08
Ends:
Oct 10
Workplace Mediation and Conflict Mangement
Organizer: Monica Lichtenberger
Company Name: Phoenix Strategies, Inc.
Colorado Springs
Starts:
8:15am
Ends:
4:45pm
Venue:
Colorado Springs PSI Classroom
3730 Sinton Road Suite 105
Phone: 7194400171
Description:

Workplace conflict costs organizations $359 billion/year (CPP Study)! According to Forbes Magazine, supervisors and managers spend approximately 30-40% of their time dealing with conflict. 60% of organizations have no conflict management training. After conflict management training, 95% of the trainees report the training “helped them navigate conflict more positively”.

Training Learner Objectives                                                  To provide a learning experience whereby the participant      assimilates theory and application of:

  • Workplace characteristics and impact on disputes
  • Contributing factors that create emotional intensity
  • Costs of conflict 
  • Internal organizational structures that impact workplace disputes
  • Dispute resolution roles
  • Case management of workplace conflicts
  • How workplace mediation differs from other mediation specialties
  • External agencies that affect workplace disputes
  • State and Federal employment statutes and regulatory agencies
  • Assessment and strategic planning to manage a complex workplace case involving several persons
  • Techniques that foster collaboration, empowerment and an interest-based process through participation in exercises, interactive role plays and workplace scenarios   
  • Strategies for managing intra and inter departmental dispute and large groups disputes        
Cost: $650