The Mediation Association of Colorado
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Date Title
Sep 21
Sep 25
40 Hour Basic Mediation and Conflict Management Training
Organizer: Monica Lichtenberger
Company Name: Phoenix Strategies, Inc.
Zoom Platform
Phone: 719-266-8181

Basic 40-hour Mediation and Conflict Manager training

This class is brought to you through a collaboration between Colorado Free University and Phoenix Strategies, Inc. Currently this course is delivered through the Zoom platform. After enrolling in the class and prior to the training, you will be sent an invitation to join the training. You simply click on this link. You need a device with a good internet connection, a camera and audio. 

"This course exceeded my expectations. I was hesitant to do it via Zoom but now believe it was the best thing I could do. I learned so much about how mediation work now a days on Zoom. I would missed n  that had I done it in person." Elizabeth Salinas-Van Orman, Attorney

"I know how much goes into these trainings and everyone did a fantastic job. The trainers remained energetic and focused throughout the week. Given that this was all on Zoom, the quality was even more impressive. You all handled the technical challenges so well." Lane Volpe, Attorney

Learn the mediation process and get starting using the skills of mediation. This course is for anyone involved in conflict management on a personal or professional level. The 40-hour Basic Mediation course is the recommended minimum requirement for, and serves as the foundation to, building a career as a mediator in the state of Colorado. You will learn to modify past learned behaviors, develop basic essential skills, and effectively mediate with minimal mentor support through integration of theory and practice, modeling, exercises, and simulations, and self, peer, and instructor evaluation.

Training topics include:

§  Conflict origins

§  Mediation models history

§  Mediator roles

§  Case management and forms

§  Appreciative and empowerment strategies and techniques

§  Interest-based and position-based negotiation

§  Communication “I” messages, active listening and non-verbals

§  Problem-solving, interest-based mediation process

§  Memorandum of understanding (MOU) writing

§  Ethics and diversity

§  Statutes that govern mediation practice

§  Unauthorized practice of law

§  Mediation business and career-next steps

"This was the best training I have ever attended.  Monica is a great presenter, trainer and encourager.  I am using the skills and confidence I acquired daily."     Jim Vigorito, Ph.D., Licensed Psychologist 

The Collaborative, Facilitative and Interest-Based Model™ (CFI) is the heart of Phoenix Strategies, Inc.’s services and training. Not only is this model used to manage conflict, but it can be used in our daily, personal and professional activities. Whether communicating with family, friends or co-workers or negotiating to meet goals, this model can bring about mutually satisfying results for those directly involved. Participants will receive a certificate of completion. CLE credits are available for attorneys (pending 40 General and 7 Ethics).

Phoenix Strategies, Inc. (PSI) is a dispute resolution business incorporated in 1997 to provide comprehensive, relational and human development training and services. PSI delivers a full array of conflict management services that includes: mediation, conflict coaching, facilitation and conflict management systems design. PSI holds the US Patent and Trademark Office mark of Collaborative Mediator® used for mediator certification for those who demonstrate knowledge and skills in the Collaborative, Facilitative, Interest-Based Model. Additionally, PSI provides mediator internships. PSI mediators have delivered services for cases originating within federal agencies as EEOC, USPS, BLM, TSA, school districts, city and county courts, non-profits and for-profit entities.

 PSI was founded by Monica Lichtenberger. Monica holds a Masters in Management and the following certifications: National Association of Conflict Resolution Advanced Workplace Practitioner, Transformative Mediator™, Collaborative Mediator®, Conflict Dynamic Profile™, and Mediators Association of Colorado Professional Mediator.  

Cost: $1295