Workplace Mediation

Workplace Mediation and Conflict Management Training

Please note this training is delivered via online long-distance learning through the Zoom platform. You will need a device that has a strong connection with the internet, along with a camera, audio and printer access.

To register go to:  https://coloradospringsmediators.com/school/course-registration/

For Questions: 719-266-8181

michelle@phoenixstrategiescolorado.com

www.phoenixstrategiescolorado.com

Workplace conflict costs organizations $359 billion/year (CPP Study)! According to Forbes Magazine, supervisors and managers spend approximately 30-40% of their time dealing with conflict. 60% of organizations have no conflict management training. After conflict management training, 95% of the trainees report the training “helped them navigate conflict more positively”.

Training Learner Objectives                                                  

To provide a learning experience whereby the participant assimilates theory and application of:

• Workplace characteristics and impact on disputes
• Contributing factors that create emotional intensity
• Costs of conflict
• Internal organizational structures that impact workplace disputes
• Dispute resolution roles
• Case management of workplace conflicts
• How workplace mediation differs from other mediation specialties
• External agencies that affect workplace disputes
• State and Federal employment statutes and regulatory agencies
• Assessment and strategic planning to manage a complex workplace case involving several persons
• Techniques that foster collaboration, empowerment and an interest-based process through participation in exercises, interactive role plays and workplace scenarios
• Strategies for managing intra and inter departmental dispute and large groups disputes