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Elder Care Mediation and Conflict Management

April 28, 2021 - April 30, 2021


Phoenix Strategies, Inc.

Elder Care Mediation and Conflict Management 

April 28-30, 2021 9am- 5pm


Fee: $650


To register go to http://coloradospringsmediators.com/school/course-registration/


Please note this training is delivered via long distance online learning through the Zoom platform. You will need a device that has a good connection with the internet, a camera, audio and access to a printer.


Course Objectives-The learner will

Gain self -awareness and understand biases and stereotypes associated with aging

Become acquainted with biological, psychological, sociological, spiritual aspects of aging

Reflect on the demographics of the aging population

Comprehend the common needs, interests and issues of seniors and family members

Differentiate elder care dispute resolution roles and processes from other forms of ADR

Realize Elder rights and legal terminology and options

Manage of ethical dilemmas as diminished capacity and elder abuse and neglect issues

Become familiar with community resources for aging

Practice mediating and managing elder care scenarios

Monica  Lichtenberger, trainer, has experience and expertise in nursing and dispute resolution. She holds a Masters Degree in Management and a UCCS Gerontology Certificate. Monica worked eleven years in acute care as a registered nurse and managed health care for inter-city seniors. She ministered for three years to seniors in homes and long-term care facilities. Additionally, she spent 3 years working with home care and hospice. Since 1997, she worked as a mediator, conflict coach and trainer, working through issues with families and employees. Monica has four years experience as a Colorado State certified ombudsman, advocating for seniors in licensed long-term care facilities. She has specialized training and experience in elder care mediation and workplace age discrimination. She has mediated cases originating within the Fourth Judicial District and Adult Protective Services as well as  self-referrals from the general public at large. Monica also has served on the national Bar Association Elder Care Abuse Task Force for 2 years.

Questions: 719-266-8181 or monica@phoenixstrategiescolorado.com


April 28, 2021
April 30, 2021




Phoenix Strategies