40 Hour Mediation Training

– Overview of Mediation

– Mediation Models

– Effective Negotiation: Transitioning Parties from Positions to Interests

– Mediation Roadmap

– Stages of Mediation: Preparation, Opening the Session, Sharing Perspectives and Exploring Issues in Depth and Problem-solving

– Cultural Issues in Mediation

– Working with Attorneys in Mediation

– Using the Caucus in Mediation

– How Mediators Diagnose the Causes of Conflict

– The Art of Reframing: Dealing with Threats, Demands and other Toxic Language

– Mediating Money Matters

– Posing Thoughtful, Insightful, Provocative Questions

– Power Issues in Mediation

– Mediating Sexual Harassment Cases

– Applications of Mediation

– Building a Mediation Practice

– Co-Mediation

– Working with Apologies

– Dealing with Impasse

– Gaining Experience: Volunteer Opportunities for Mediators

– Standards of Conduct

– Ethical Dilemmas for Mediators

Judy Mares-Dixon, M.A., owner of Mares-Dixon & Associates, former partner with CDR Associates, has worked in the conflict resolution field since 1986 as a trainer, mediator, coach, facilitator, consultant, and dispute resolution systems designer in the United States, Canada, Germany, Australia, and New Zealand. She mediates contract disputes, collective bargaining agreements, sexual harassment, ADA and other EEOC complaints. She mediates grievances, organizational conflicts, conflicts involving cross cultural issues and public policy disputes. Ms. Mares-Dixon has applied alternative dispute resolution procedures in the private and public sectors at the local, state, and federal levels. She has trained human resource personnel, union officials, managers, lawyers, advocates, social service personnel, educators, law enforcement personnel, community organizers, and medical professionals in mediation, negotiation, coaching, facilitation, resolving cross-cultural issues and dispute resolution system design.